To us, you're family. And we take care of our own. We guarantee everything we make. If you are not satisfied with one of our timepieces when you receive it, or our timepieces do not perform to your satisfaction, return it for a repair, replacement, or refund. Damage caused by misuse, neglect, or normal wear and tear will be repaired at a reasonable charge.
For a warranty evaluation, please contact us at: service@declanjameswatchco or call 970-214-5777
CARING FOR YOUR DECLAN JAMES WATCH:
Washing and Cleaning Your Watch:
Manually winding your watch:
Screwing down the crown:
FREQUENTLY ASKED QUESTIONS:
Can I overwind my watch with an ETA movement?
Simply no, you cannot over-wind an automatic watch. Modern automatic watches are constructed to protect against this possibility. However, you should still be very gentle when turning the crown and stop winding when you feel resistance. Turn the crown approximately 30-40 times or until the second-hand starts moving again. Winding keeps the mainspring tight and full of energy. This is also supplemented by keeping your watch in motion.
How long does it take to receive my watch once I place my order?
All orders are processed within 24 hours of receiving them, seven days a week, excluding any U.S. public holidays. Our watches are shipped from Denver, Colorado. It will take anywhere from 1-5 business days within the contiguous U.S. and 3-7 business days to Alaska and Hawaii to receive your watch. Deliveries elsewhere may take a little longer.