Service

Warranty:

To us, you’re family. And we take care of our own. We guarantee everything we make. If you are not satisfied with one of our timepieces at the time you receive it or if one of our timepieces does not perform to your satisfaction, return it for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge. For a warranty evaluation please contact us: service@declanjameswatchco.com

Privacy Policy:

By using our site, you consent to our website's privacy policy. We reserve the right to make changes to this policy at any time, in which instance such changes will be reflected on this page. It is the responsibility of the site visitor to review the current privacy policy on the date of site engagement.

Do we disclose information to outside parties?

Your privacy is important to us and we not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, this does not include trusted third parties who assist us in operating our website, conducting our business, or providing service to our customers, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How do we use the information gathered?

Any of the information we collect from you may be used in one of the following ways: To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason other than for the express purpose of delivering the purchased product or service requested. To send periodic e-mails. The e-mail address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional James news, updates, promotions, related product information, etc. If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail. 

Shipping:

All orders are processed within 24 hours of receiving them; seven days a week, excluding any U.S. public holidays.  Our watches are shipped from Denver Colorado. It will take anywhere from 1-5 business days within the contiguous U.S. and 3-7 business days to Alaska and Hawaii to receive your watch. Deliveries elsewhere may take a little longer. We cannot deliver to P.O. boxes.
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