FAQ

WARRANTY:

To us, you're family. And we take care of our own. We guarantee everything we make. If you are not satisfied with one of our timepieces when you receive it, or our timepieces do not perform to your satisfaction, return it for a repair, replacement, or refund. Damage caused by misuse, neglect, or normal wear and tear will be repaired at a reasonable charge.

For a warranty evaluation, please contact us at: service@declanjameswatchco or call 970-214-5777

CARING FOR YOUR DECLAN JAMES WATCH:

Washing and Cleaning Your Watch:

You can help preserve your watch's luster by cleaning it occasionally with a cloth. You can also wash your watch case with soap and water and a soft brush (remove leather straps first).

Manually winding your watch:

When you wear your Declan James watch with an ETA movement daily, you don't need to wind it. If you take it off and set it aside, it will retain its "charge." for up to 38 hours. However, if you haven't worn your Declan James for more than a couple of days and the watch has stopped, we recommend that you manually wind it when you set the date and time.    

 Screwing down the crown:

Your Declan James case protects the movement inside from water and dust. All Declan James watches are waterproof to stated depths. The case needs to be completely sealed to maintain the watch's watertight integrity—the crown of your watch screws completely down, creating a tight seal. When you reset the time, change the date or wind the watch manually, it is essential to screw down the crown until it can not turn any further.

Lifetime guarantee:

To us, you're family. And we take care of our own. We guarantee everything we make. Our confidence in our watches allows us to offer an unprecedented lifetime warranty against any manufacturing defects.

FREQUENTLY ASKED QUESTIONS:

Can I overwind my watch with an ETA movement?

Simply no, you cannot over-wind an automatic watch. Modern automatic watches are constructed to protect against this possibility. However, you should still be very gentle when turning the crown and stop winding when you feel resistance. Turn the crown approximately 30-40 times or until the second-hand starts moving again. Winding keeps the mainspring tight and full of energy. This is also supplemented by keeping your watch in motion.

How long does it take to receive my watch once I place my order?

All orders are processed within 24 hours of receiving them, seven days a week, excluding any U.S. public holidays.  Our watches are shipped from Denver, Colorado. It will take anywhere from 1-5 business days within the contiguous U.S. and 3-7 business days to Alaska and Hawaii to receive your watch. Deliveries elsewhere may take a little longer.

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