Frequently Asked Questions

Warranty

Does my watch come with a warranty?

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Yes, your watch comes with a lifetime warranty against any manufacturing defects. To us, you're family. And we take care of our own. We guarantee everything we make. Damage caused by misuse, neglect, or normal wear and tear will be repaired at a reasonable charge. Call us at 970-214-5777 or email our service department for repair, replacement, or warranty questions.

Returns

What is your return policy?

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If you are not satisfied with your timepieces when you receive it, or our it does not perform to your satisfaction, return it for a refund with our no questions asked policy. Call us at 970-214-5777 or email our service department and we will make it right.

Watch Care

What is the best way to clean my watch?

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Clean your watch by washing your case (remove leather straps first) with soap, water, and a soft brush to remove any dirt in the tiny crevasses. Afterward, to help preserve its luster, polish your case with a microfiber cloth.

Do I need to manually wind my automatic watch?

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Yes, occasionally, you will need to manually wind your automatic watch. While wearing, the motion of your wrist will help wind your watch. However, if your watch is off and set it aside, it will retain its "charge" for up to 38 hours if fully wound from the moment you took it off. If you haven't worn your Declan James for more than a couple of days, we recommend manually winding it.

How do I manually wind my automatic watch?

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Unscrew the crown and turn it back and forth approximately 30-40 times. Winding keeps the mainspring tight and full of energy.

Shipping

How long does it take to receive my watch once I place my order?

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All orders are processed within 24 hours of receiving them, seven days a week, excluding U.S. public holidays.  Our watches are shipped from Denver, Colorado. It will take anywhere from 1-5 business days within the contiguous U.S. and 3-7 business days to Alaska and Hawaii to receive your watch. Deliveries elsewhere may take a little longer.

Contact Us

To us, you're family, and we're always here for you

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No issue is too small. We want to make sure your experience is of the highest caliber. Send us an email or give us a call at 970-214-5777.

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